Cancellation Policy for Townseva.com

At Townseva.com, we strive to ensure a seamless and satisfactory experience for all our customers. However, we understand that plans can change. Our cancellation policy outlines the terms and conditions for modifying or canceling service bookings.

1. Cancellation Timeframe

• Cancellations Within 24 Hours of Booking:
  If you cancel your booking within 24 hours of placing it and at least 24 hours before the scheduled service time, you will be eligible for a full refund.

• Cancellations Less Than 24 Hours Before Service:
  Cancellations made less than 24 hours before the scheduled service time will incur a cancellation fee of 50% of the service charge.

• Same-Day Service Cancellations:
  Bookings for same-day services are non-refundable unless canceled within 1 hour of placing the booking.

2. Service Provider Unavailability

In rare cases where the service provider is unable to fulfill your booking, you will be notified promptly. You can choose between:

• Rescheduling the service at no additional cost.
• Receiving a full refund of the amount paid.

3. Refund Policy

• Refunds for eligible cancellations will be processed within 5-7 business days.
• Refunds will be credited to the original payment method used during booking.

4. Rescheduling Services

• Rescheduling requests can be made up to 12 hours before the scheduled service time without incurring any additional charges.
• Rescheduling requests made less than 12 hours before the service time may incur a nominal fee.

5. Non-Refundable Services

• Certain promotional offers, discounted services, or packages may be non-refundable. This will be clearly stated at the time of booking.

6. How to Cancel or Reschedule

You can cancel or reschedule your booking through:

• Your Townseva.com account dashboard.
• By contacting our customer support team via +91-8290684273.

7. No-Show Policy

If the customer is unavailable at the scheduled time and location without prior notice, the booking will be considered a no-show, and no refund will be provided.

8. Policy Updates

Townseva.com reserves the right to update or modify this cancellation policy at any time. Changes will be communicated through our website and/or email notifications.

For further questions or clarifications, please contact our support team at support@townseva.com or call us at  +91-8290684273.